Privacy policy

Privacy policy

1) Information on the collection of personal data and contact details of the controller

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following we inform you about the handling of your personal data when using our website. Personal data is all data with which you can be personally identified.

1.2Elise Opezzo-Burger, COCLICO, Brombergstrasse 33, 79102 Freiburg, Germany, Tel.: 01776503037, E-mail: hello@coclico.de. The controller of personal data is the natural or legal person who, alone or jointly with others, decides on the purposes and means of the processing of personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or enquiries to the controller), this website uses an SSL or SSL or TLS encryption. You can recognize an encrypted connection by the string “https://” and the lock icon in your browser line.

2) Data collection when visiting our website

When using our website in an informative way, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called “server log files”). When you visit our website, we collect the following data that is technically necessary for us to show you the website:

  • Our visited website
  • Date and time at the time of access
  • Amount of data sent in bytes
  • Source/reference from which you came to the page
  • Browser used
  • Operating system used
  • IP address used (possibly in anonymized form)

The processing is carried out in accordance with Article 6 para. 1 lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. No disclosure or other use of the data will take place. However, we reserve the right to check the server log files retrospectively if concrete indications indicate illegal use.

3) Cookies

In order to make your visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and allow you to recognize your browser the next time you visit (so-called persistent cookies). If cookies are set, they collect and process, to an individual extent, certain user information such as browser and location data as well as IP address values. Persistent cookies are automatically deleted after a predetermined period of time, which may vary depending on the cookie. The duration of the respective cookie storage can be found in the overview of the cookie settings of your web browser.

In some cases, cookies are used to simplify the ordering process by storing settings (e.g. remembering the contents of a virtual shopping cart for a later visit to the website). Insofar as personal data are also processed by individual cookies we use, the processing takes place in accordance with Art. 6 para. 1 lit. b GDPR either for the execution of the contract, in accordance with Art. 6 para. 1 lit. a GDPR in the event of consent given or in accordance with Article 6 para. 1 lit. f GDPR to protect our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit.

Please note that you can set your browser so that you are informed about the setting of cookies and can decide individually on their acceptance or exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how to change your cookie settings. These can be found for the respective browsers at the following links:

Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Chrome: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en
Safari: https://support.apple.com/de-de/guide/safari/sfri11471/mac
Opera: https://help.opera.com/de/latest/web-preferences/#cookies

Please note that if cookies are not accepted, the functionality of our website may be limited.

4) Contacting

Personal data is collected as part of contacting us (e.g. via contact form or e-mail). The data collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of answering your request or for contacting and the associated technical administration. The legal basis for the processing of this data is our legitimate interest in answering your request in accordance with Art. 6 para. 1 lit. f GDPR. If your contactising is aimed at concluding a contract, the additional legal basis for the processing is Article 6 para. 1 lit. b GDPR. Your data will be deleted after final processing of your request. This is the case where it can be inferred from the circumstances that the facts in question have been finally clarified and that there are no statutory retention obligations.

5) Online appointment

We process your personal data as part of the online appointment agreement provided. You can see which data we collect for the online appointment from the respective entry form or the appointment query for the appointment. If certain data is necessary in order to be able to make an online appointment, we will make them known in the entry form or during the appointment query accordingly. If we provide you with a free text field in the entry form, you can describe your request in more detail there. You can also control which data you want to enter additionally.

Your data will be stored and used exclusively for the purpose of the appointment. In the case of the processing of personal data necessary for the performance of a contract with you (this also applies to processing operations necessary for the implementation of pre-contractual measures), Article 6 para. 1 lit. b GDPR as legal basis. If you have given us your consent for the processing of your data, the processing is carried out on the basis of Art. 6 para. 1 lit. a GDPR. Consent may be revoked at any time by sending a message to the person responsible mentioned at the beginning of this declaration.

6) Data processing when opening a customer account and for contract processing

Pursuant to Article 6 para. 1 lit. b GDPR, personal data will continue to be collected and processed if you provide it to us for the performance of a contract or when opening a customer account. The data collected can be seen from the respective input forms. A deletion of your customer account is possible at any time and can be done by sending a message to the above-known address of the person responsible. We store and use the data you provide for the execution of the contract. After complete execution of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial retention periods and deleted after expiry of these periods, unless you expressly consent to further use of your have consented to the data or have reserved any further use of data permitted by law on our part.

7) Use of customer data for direct marketing

7.1 Registration for our e-mail newsletter

When you subscribe to our e-mail newsletter, we will send you regular information about our offers. The only required information for sending the newsletter is your e-mail address. Providing additional data is voluntary and will be used to address you personally. For sending the newsletter we use the so-called double opt-in procedure. This means that we will not send you an e-mail newsletter until you have expressly confirmed to us that you agree to receive the newsletter. We will then send you a confirmation e-mail asking you to confirm that you want to receive the newsletter in the future by clicking on a corresponding link.

By activating the confirmation link, you give us your consent for the use of your personal data in accordance with Art. 6 para. 1 lit. a GDPR. When you register for the newsletter, we store your IP address registered by the Internet Service Provider (ISP) as well as the date and time of registration in order to be able to understand a possible misuse of your e-mail address at a later time. The data collected by us when registering for the newsletter are used exclusively for the purposes of advertising by means of the newsletter. You can unsubscribe from the newsletter at any time via the dedicated link in the newsletter or by sending a message to the person responsible mentioned above. After you have unsubscribed, your e-mail address will be deleted immediately in our newsletter mailing list, unless you have expressly consented to further use of your data or we reserve the right to use further data, which is legally and about which we inform you in this statement.

7.2 Sending newsletters via rapidmail

Our e-mail newsletters are sent via the technical service provider rapidmail GmbH, Augustinerplatz 2, 79098 Freiburg (“rapidmail”), to which we pass on your data provided when you register for the newsletter. This transfer shall be carried out in accordance with Art. 6 para. 1 lit. f GDPR and serves our legitimate interest in the use of an advertising-effective, secure and user-friendly newsletter system. The data entered by you for the purpose of receiving a newsletter (e.g. e-mail address) will be stored on the servers of rapidmail in Germany.

rapidmail uses this information for sending and statistically evaluating the newsletters on our behalf. For the evaluation, the sent e-mails include so-called web beacons or tracking pixels, which represent one-pixel image files that are stored on our website. This allows you to determine whether a newsletter message has been opened and which links have been clicked if necessary. With the help of the so-called conversion tracking, it is also possible to analyze whether a pre-defined action (e.g. purchase of a product on our website) has taken place after clicking on the link in the newsletter. In addition, technical information is collected (e.g. time of retrieval, IP address, browser type and operating system). The data will be collected exclusively pseudonymously and will not be linked to your further personal data, a direct personal data can be excluded. This data is used exclusively for the statistical analysis of newsletter campaigns. The results of these analyses can be used to better adapt future newsletters to the interests of recipients.

If you wish to object to data analysis for statistical analysis purposes, you must unsubscribe from the newsletter.

We have concluded an order processing agreement with rapidmail in which we oblige rapidmail to protect the data of our customers and not to pass it on to third parties.

For more information on rapidmail’s privacy policy, please refer to rapidmail’s privacy policy: https://www.rapidmail.de/datenschutz

8) Data processing for order processing

8.1 In order to process your order, we cooperate with the following service providers, who support us in whole or in part in the execution of concluded contracts. Certain personal data will be transmitted to these service providers in accordance with the following information.

The personal data collected by us will be passed on to the transport company commissioned with the delivery in the course of the contract processing, insofar as this is necessary for the delivery of the goods. We pass on your payment data to the credit institution as part of the payment processing, if this is necessary for payment processing. If payment service providers are used, we will inform you explicitly below. The legal basis for the disclosure of the data is Article 6 para. 1 lit. b GDPR.

8.2 Disclosure of personal data to shipping service providers

– DHL
If the goods are delivered by the transport service provider DHL (DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn), we provide your e-mail address in accordance with Art. 6 para. 1 lit. a GDPR before delivery of the goods for the purpose of coordinating a delivery date or announcing delivery to DHL, provided that you have given your express consent for this during the ordering process. Otherwise, for the purpose of service in accordance with Art. 6 para. 1 lit. b GDPR only the name of the recipient and the delivery address to DHL. The transfer shall only take place if this is necessary for the delivery of goods. In this case, it is not possible to coordinate the delivery date with DHL or to announce the delivery.
The consent may be revoked at any time with effect for the future to the above-described controller or to the transport service provider DHL.

8.3 Use of payment service providers (payment services)

– Paypal
When paying via PayPal, credit card via PayPal, direct debit via PayPal or – if offered – “purchase on account” or “instalment payment” via PayPal, we give your payment details to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”). The transfer shall be carried out in accordance with Art. 6 para. 1 lit. b GDPR and only to the extent necessary for payment processing.
PayPal reserves the right to carry out a credit report for the payment methods credit card via PayPal, direct debit via PayPal or – if offered – “purchase on account” or “instalment payment” via PayPal. For this purpose, your payment data may be processed in accordance with Art. 6 para. 1 lit. f GDPR on the basis of PayPal’s legitimate interest in determining your solvency passed on to credit agencies. PayPal uses the result of the credit check with respect to the statistical probability of default for the purpose of deciding on the provision of the respective payment method. The credit report can contain probability values (so-called score values). As far as score values are included in the result of the credit report, they have their basis in a scientifically recognized mathematical-statistical procedure. In the calculation of the score values, address data are included, among other things, but not exclusively. For further information on data protection law, including on the information agencies used, please refer to PayPal’s privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual payment processing.
– Stripe
If you choose a payment method from the payment service provider Stripe, payment processing is made via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, to which we provide your information during the ordering process, together with the information about your order (name, address, account number, bank code, possibly credit card number, invoice amount, currency and transaction number) in accordance with Art. b GDPR. Your data will be passed on exclusively for the purpose of payment processing with the payment service provider Stripe Payments Europe Ltd. and only to the extent that it is necessary for this purpose. For more information about Stripe’s privacy, see the URL https://stripe.com/de/privacy#translation.

9) Tools and other

9.1 Cookie Consent Tool based on Usercentrics technology

This website uses a cookie consent tool with technology from Usercentrics GmbH, Rosental 4, 80331 Munich (hereinafter “Usercentrics”) to obtain effective user consents for cookies and cookie-based applications that require consent.

By integrating a corresponding JavaScript code, a banner is displayed to users when they visit the page, in which consents for certain cookies and/or cookie-based applications can be given by ticking them. In this case, the tool blocks the setting of all cookies subject to consent until the respective user gives corresponding consents by ticking. This ensures that only in the event of consent given such cookies are set on the user’s respective terminal device.

In order that the cookie consent tool can clearly assign page views to individual users and individually record, log and store the consent settings made by the user for a session period, the Cookie Consent Tool collected certain user information (including the IP address), transmitted to usercentrics servers and stored there.

These data processing are carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in a legally compliant, user-specific and user-friendly consent management for cookies and therefore in a legally compliant design of our website.

A further legal basis for the data processing described is also Article 6 para. 1 lit. c GDPR. As responsible persons, we are subject to the legal obligation to make the use of technically unnecessary cookies dependent on the respective user consent.

We have entered into an order processing agreement with Usercentrics, with which we oblige Usercentrics to protect the data of visitors to our website and not to pass it on to third parties.

For more information on data usage by usercentrics, please refer to the Usercentrics Privacy Policy at https://usercentrics.com/privacy-policy/

9.2 Google reCAPTCHA

On this website we also use the reCAPTCHA function of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). This function is primarily used to distinguish whether an entry is made by a natural person or is abusively carried out by machine and automated processing. The service includes the sending of the IP address and any other data required by Google for the reCAPTCHA service to Google and is carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in establishing individual personal responsibility on the Internet and avoiding abuse and spam. In the context of the use of Google reCAPTCHA, it may also be sent to the servers of Google LLC. come to the USA.

Further information on Google reCAPTCHA as well as Google’s privacy policy can be found at: https://www.google.com/intl/de/policies/privacy/

To the extent required by law, we have given your consent to the processing of your data as set out above in accordance with Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time with effect for the future. In order to exercise your revocation, please follow the above-described option to object.

10) Rights of the person concerned

10.1 The applicable data protection law grants you extensive data protection rights (rights of information and intervention) with regard to the processing of your personal data, about which we inform you below:

  • Right of access pursuant to Article 15 GDPR: You have in particular a right to information about your personal data processed by us, the processing purposes, the categories of personal data processed, the recipients or categories of recipients, to which your data has been or will be disclosed, the planned storage period or the criteria for determining the storage period, the existence of a right to rectification, deletion, restriction of processing, opposition to the processing, complaint to a supervisory authority, the origin of your data, if it has not been collected by you, the existence of automated decision-making, including profiling, and, where applicable, meaningful information about the logic involved and the the scope and the intended effects of such processing, as well as your right to be provided with the guarantees provided by Article 46 GDPR when your data is forwarded to third countries;
  • Right to rectification in accordance with Art. 16 GDPR: You have the right to promptly rectify any inaccurate data concerning you and/or complete your incomplete data stored by us;
  • Right to erasure in accordance with Art. 17 GDPR: You have the right to request the deletion of your personal data if the conditions of Art. 17 para. 1 GDPR. However, this right does not exist, in particular, where the processing is necessary for the exercise of the right to freedom of expression and information, for the fulfilment of a legal obligation, for reasons of public interest or for the assertion, exercise or defence of legal claims;
  • Right to restrict processing in accordance with Article 18 GDPR: You have the right to request the restriction of the processing of your personal data as long as the accuracy of your data, which you dispute, is verified, if you have a deletion of your data due to refuse inadmissible data processing and instead demand the restriction of the processing of your data if you need your data for the assertion, exercise or defense of legal claims, after we no longer have to provide this data after the purpose has been achieved. or if you have lodged an objection for reasons of your particular situation, until it is clear whether our legitimate reasons prevail;
  • Right to information under Article 19 GDPR: If you have asserted the right to rectification, deletion or restriction of the processing against the controller, the controller is obliged to inform all recipients to whom the personal data concerning you has been have been made aware of this correction or deletion of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed about these recipients.
  • Right to data portability under Art. 20 GDPR: You have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to transfer it to another controller. to the extent that this is technically feasible;
  • Right to revoke consents given pursuant to Art. 7 para. 3 GDPR: You have the right to revoke your consent to the processing of data at any time with effect for the future. In the event of revocation, we will delete the data concerned without delay, provided that further processing cannot be based on a legal basis for uninformed processing. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the withdrawal;
  • Right to appeal under Art. 77 GDPR: If you believe that the processing of personal data concerning you violates the GDPR, you have the right to: Complaint to a supervisory authority, in particular in the Member State of your place of residence, your place of work or the place of alleged infringement.

10.2 RIGHT OF OBJECTION

IF WE ARE IN THE FRAME OF A INTEREST-RELATED YOUR PERSONAL DATA OF OUR MAIN WITH EFFECT FOR THE FUTURE.
MAKE FROM YOUR DISCLAIMER RIGHT USE, WE HAVE THE WORKING OF THE AFFECTED DATA. A EXPERIENCE REMAINS BUT RESERVED IF WE ARE RESPONSIBLE PROTECTION SIN FOR THE PROCESSING THAT WILL OVERSTATE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FUNDAMENTAL FREEDOMS, OR IF THE PROCESSING OF THE RIGHT RIGHTS DIENT.

IF YOUR PERSONAL DATA IS PROCESSED BY US TO USE DIRECT ADVERTISING, YOU HAVE THE RIGHT, ANY TIME AGAINST THE PROCESSING OF PERSONAL DATA FOR THE USE OF THE COMPANY. YOU CAN EXERCISE THE OPPOSITION AS DESCRIBED ABOVE.

MAKE FROM YOUR CONTRARY RIGHT USE, WE HAVE THE WORKING OF THE AFFECTED DATA TO DIRECT

11) Duration of storage of personal data

The duration of the storage of personal data is determined on the basis of the respective legal basis, the purpose of the processing and, if so relevant, additionally on the basis of the respective statutory retention period (e.g. commercial and tax law). retention periods).

In the case of the processing of personal data on the basis of express consent in accordance with Article 6 para. 1 lit. a GDPR, this data will be stored until the data subject withdraws his consent.

There are statutory retention periods for data that are in the context of legal or legal business-like obligations on the basis of Article 6 para. 1 lit. b GDPR, these data are routinely deleted after the expiry of the retention periods, provided that they are no longer necessary for the fulfilment of the contract or the initiation of the contract and/or that we have no legitimate interest in the further storage of the Persists.

In the case of the processing of personal data on the basis of Article 6 para. 1 lit. f GDPR, this data will be stored until the data subject has his right to object under Article 21 para. 1 GDPR, unless we can demonstrate compelling legitimate grounds for the processing that outweigh the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims.

In the case of the processing of personal data for the purpose of direct marketing on the basis of Article 6 para. 1 lit. f GDPR, this data will be stored until the data subject has his right to object under Article 21 para. 2 GDPR.

Unless otherwise apparent from the other information in this declaration on specific processing situations, stored personal data will be deleted if it is used for the purposes for which it is collected or otherwise processed. are no longer necessary.

 
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